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Price tiers
Order value | Quantity | Price |
> € 0,00 | > 0 | € 3.200,00 |
UniFi Cloud Gateway Max
UniFi Cloud Gateway Ultra
UniFi Dream Machine Pro
UniFi Dream Machine Pro Max
UniFi Dream Machine Special Edition
UniFi Dream Router - UDR
UniFi DreamWall
UniFi Express
Ubiquiti UniFi Pro Site Support, Business Hours - 1 site (3 year)
Description
Pro Site Support provides prioritized phone support (in English) for any site with a UniFi Cloud Gateway such as a UDM-Pro-Max or a UCG-Ultra. Two plans are available: 24x7 or business-hour.
World-Class Network Engineers
Ubiquiti staff our Professional Site Support team with expert network engineers specifically trained to architect, install, and operate large-scale UniFi deployments.
Business hour 9.00-17.00 (or 24x7 Hours) Coverage
Ubiquiti's business hour phone support coverage ensures you receive rapid, high-touch assistance during business hours. 24x7 service is also available for ultimate assurance.
Named Support Contact
Work with a dedicated member of Ubiquiti's Professional Site Support team that understands your deployment's configuration history for efficient problem solving and consultation.
It is presently priced on a per-site basis and available to either integrators / MSPs or end customers. Support engineers for this product are based in the US and Sweden. They provide T2 / T3-level coverage directly and will meet an integrator / MSP or end customer at their level of knowledge to solve their problems. A 'site' is defined as one UniFi Cloud Gateways and all the UniFi devices behind it (e.g., APs, switches, cameras/NVRs).
Terms of service
- Each license code can only be used by a single reseller (or end-user) entity for 1 site
- UniFi Professional Site Support is available in two plans: 24x7 or business-hours-only
- Pro Support consists of remote phone support. There will be no on-site support available.
- The support team aims to provide assistance promptly, however response times may vary.
- UniFi Professional Site Support is non-refundable and non-returnable once purchased
- The Site Support license is only valid for 1 year or 3 years and our billing date will indicate it's start.
- Additional information for the Pro Site Support can be found at ui.com/site-support
Please note that Site Support can only be purchased alongside deployments with UniFi Cloud Gateways (UDM-Pro, UDM-SE, UDM-Pro-Max, EFG, UDW, UDR, UX, UCG-Ultra, and UCG-Max). Deployments with Cloud Keys, self-hosted UniFi Network, or Official UniFi Hosting are not (yet) supported!